Returning Customer
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Return Policy
Please read the below policies
carefully as they are the terms of sale that govern your purchases at qhwans.club.
Your placement of an order at qhwans.club constitutes your agreement that these
policies apply to the order, so be certain you understand them before you place
your order.
Return Defective/Damaged Item
Any quality-related issues, please kindly contact Customer Service
within 7 days of receiving products to a refund with return or exchange. qhwans.club
will be responsible for any shipping fees incurred.
We
will try our best to make sure the products shipped to you are in the best
condition. In case your product turns out to be defective or damaged:
If
the defect or damage is not caused by you, we will pay all necessary shipping
fees for returning the defected Product to us and for sending the replaced one
to you; or
If
the defect or damage is caused by you, you will pay necessary shipping fees for
returning the defected Product to us and for sending the replaced one to you
Return Incorrect Item Received
If
the item you received is completely different from the one you ordered, please
contact us via our Customer Service and provide us the picture proof of the
error.
If
return is necessary, replacement plus shipping cost reimbursement will be
issued to you on receipt of return proof. Please be sure that the incorrect item
you return is in the original package and the merchandise is in the same
condition in which it was received.
For
the incorrect item, if you are able to find a use of it and prefer to keep it,
you may suggest that to us and we will offer you a certain discount for buying
it.
Return Unsatisfactory Products
If
you are not happy for any reason with your purchase, then just return it within
7 days of receipt for a full refund or an exchange.
Note: Please
contact with our Customer Service before you send the Product back to avoid
exchange, refund, or repair delays.
Other Return or Refund Policy
For
Made-To-Order, disposable, lingerie items, and Clearance items, they are not
available for return except in regards to quality issues. In such a case, the
quality problem must be reported within 48 hours of delivery receipt with
pictures clearly showing the defect. We do not accept returns because of wrong
sizing or underwhelmed expectations. Please consult our sizing charts before
ordering or consult Customer Service in case of doubt.
Any product that has been used does not qualify for a return or
exchange. All returned items must be in brand-new condition, unused and with
original tags and packaging.
Return Personalized Item
For Made-To-Order clothing, if the items do not fit to your need
but were made accurately according to your order specifications, you are
eligible for a free, one-time-only re-sizing service. You are responsible for
all shipping fees incurred.
Please
refer to the following return policies
Customer may return the package to the designated shipping
address, and cover the shipping fee for returning the package only if the
customer service staff have authorized the return.
Please
contact our customer service for further advice.
Customers may return the package to the designated shipping address, and cover
the shipping fee for returning the package.
